Return & Refund Policy

Effective Date: October 21, 2026

At Maxim Electro, customer satisfaction and product quality are important to us. We take pride in providing premium hydration and nutritional supplements and want you to shop with confidence.

1.30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

• Products must be unused, unopened, and in their original sealed packaging.
• Products must be in resalable condition.
• Proof of purchase or an order number is required.
• Returns must be authorized by our customer support team before being shipped.

2.Opened Products

For health, safety, and quality-control reasons, opened or partially consumed supplement packages are not eligible for standard returns or refunds.

Exceptions may be considered for verified product defects, quality concerns, or other circumstances required by applicable law.

3.Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs if available.

Once reviewed and approved, we will provide a replacement or refund at no additional cost. Reporting after seven days does not waive any rights provided by applicable law.

4.Return Shipping

Customers are responsible for return shipping costs on standard returns, including changes of mind.

If a return is due to our error or a verified product defect, Maxim Electro will cover the reasonable return shipping cost or provide a prepaid shipping label when necessary.

Original shipping charges are nonrefundable for standard returns.

5.Refund Processing

Once your returned product is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Your financial institution may require additional time to post the credit.

6.Customer Satisfaction

If you are dissatisfied with your Maxim Electro purchase, please contact our customer support team. We will review your concerns and may offer a replacement, store credit, or courtesy refund at our discretion.

7.Nonreturnable Items

Unless defective, incorrectly supplied, or otherwise required by law, the following items are not eligible for standard returns:

• Opened or partially consumed supplements
• Individual stick packs removed from their original sealed packaging
• Free samples, promotional gifts, and complimentary products
• Products purchased from unauthorized third-party sellers

8.How to Request a Return

Please contact Maxim Electro customer support with your name, order number, and reason for the return.

Do not ship products back without receiving return authorization and instructions.

Please contact us for return authorization before mailing any products to this address.

9.Additional Terms

Maxim Electro reserves the right to review return requests for suspected fraud or abuse, subject to applicable consumer protection laws.

Nothing in this policy limits any nonwaivable rights or remedies available under applicable law.

Thank you for choosing Maxim Electro!